Customer Success Manager, Enterprise - Remote

Overview

Conversica is transforming the way businesses connect with their customers through AI-powered engagement solutions — and we’re looking for a Customer Success Manager (CSM), Enterprise to play a key role in that mission. In this role, you’ll be the trusted advisor to some of our largest and most strategic B2B enterprise customers, ensuring they achieve measurable ROI and long-term success with Conversica.

In Short

• Build and grow executive-level relationships across enterprise accounts.
• Lead onboarding, adoption, and strategic business reviews that show clear ROI.
• Own renewals and expansions, including negotiation and commercial transactions.
• Proactively identify risks and opportunities using customer health insights.
• Partner cross-functionally to advocate for customer needs and influence roadmap.
• Contribute to playbooks and best practices for enterprise customer management.

Requirements

• 5–7+ years of experience in Customer Success, Strategic Account Management, or similar post-sales roles in SaaS.
• Proven success managing large, complex enterprise accounts with multiple stakeholders.
• Strong negotiation skills and track record with renewals and expansions.
• Executive presence and excellent communication skills.
• Proficiency with Salesforce, Looker, and Google Workspace; SaaS adoption expertise a plus.
• Ability to thrive in a fast-paced, evolving environment.
• Bachelor’s degree or equivalent experience.
• Willingness to travel periodically based on customer and business needs.

Benefits

• Opportunity to work with cutting-edge AI technology.
• Collaborative work environment.
• Professional growth opportunities.