Enterprise Customer Success Manager - Remote

Overview

Litify is revolutionizing the Legal industry by providing a comprehensive legal operating solution that empowers law firms and legal departments to achieve success.

In Short

• Monitor and manage a portfolio of 20-30 client accounts.
• Be an expert in Litify and Salesforce to advise clients.
• Lead goal setting sessions for successful client launches.
• Provide best practices and creative problem-solving.
• Monitor customer health and satisfaction.
• Identify at-risk accounts and develop remediation plans.
• Coordinate between clients and internal resources.
• Document success stories for marketing purposes.
• Maintain high levels of customer engagement.
• Build strong executive relationships with stakeholders.

Requirements

• Intermediate Salesforce Admin level skills.
• Experience with Fortune 500 companies is a plus.
• Strong aptitude for new technologies.
• 3 years experience as a Customer Success Manager.
• Excellent communication skills.
• Bachelor’s degree.

Benefits

• Competitive salary range of $110,000-$115,000.
• Potential for bonuses and benefits.
• Opportunities for professional growth.
• Work remotely with occasional travel.