Digital Customer Success Manager - Remote

Overview

MagicSchool is the premier generative AI platform for teachers. We're just over a year and a half old, and more than 4M teachers from all over the world have joined our platform. Join a top team at a fast growing company that is working towards real social impact.

In Short

• Provide direct support to school and district customers.
• Run onboarding sessions and ensure maximum value from AI tools.
• Collaborate with cross-functional teams to optimize digital success programs.
• Use data-driven insights to deliver proactive support.
• Track and report on customer health indicators.
• Meet or exceed Net Revenue Retention (NRR) targets.
• Support the development of digital success playbooks.
• Engage with customers via email, chat, or virtual meetings.
• Contribute ideas to improve digital onboarding resources.
• Gather customer feedback for continuous product improvement.

Requirements

• 1–2 years of experience in tech/SaaS Customer Success.
• Excellent communication skills.
• Strong organization and time-management abilities.
• Basic understanding of CRM platforms.
• Passion for education and helping teachers.

Benefits

• Unlimited PTO.
• 100% employer covered health insurance.
• Wellness stipend.
• 401(k) match.
• Vision/dental insurance.