Remote Otter LogoRemoteOtter

Digital Customer Success Manager - Remote

Posted 2 weeks ago

Overview

MagicSchool is the premier generative AI platform for teachers. We're just over a year and a half old, and more than 4M teachers from all over the world have joined our platform. Join a top team at a fast growing company that is working towards real social impact.

In Short

  • Provide direct support to school and district customers.
  • Run onboarding sessions and ensure maximum value from AI tools.
  • Collaborate with cross-functional teams to optimize digital success programs.
  • Use data-driven insights to deliver proactive support.
  • Track and report on customer health indicators.
  • Meet or exceed Net Revenue Retention (NRR) targets.
  • Support the development of digital success playbooks.
  • Engage with customers via email, chat, or virtual meetings.
  • Contribute ideas to improve digital onboarding resources.
  • Gather customer feedback for continuous product improvement.

Requirements

  • 1–2 years of experience in tech/SaaS Customer Success.
  • Excellent communication skills.
  • Strong organization and time-management abilities.
  • Basic understanding of CRM platforms.
  • Passion for education and helping teachers.

Benefits

  • Unlimited PTO.
  • 100% employer covered health insurance.
  • Wellness stipend.
  • 401(k) match.
  • Vision/dental insurance.

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