Client Success Partner - Enterprise - Remote

Overview

As a Client Success Partner (CSP) within the Enterprise team, you will support our largest clients in their digital training strategy through the 360Learning platform.

In Short

• Build strong relationships with HR executives of clients.
• Develop usage, adoption & impact of the 360Learning solution.
• Coordinate various resources to facilitate client success.
• Ensure renewal or signing of new contracts.
• Master the product and corporate culture within the first month.
• Take over a portfolio of existing customers within three months.
• Define learning transformation roadmaps with clients.
• Reduce churn and identify at-risk customers.
• Work with Account Managers on project opportunities.
• Participate in a structured interview process with multiple stages.

Requirements

• 3+ years of experience in Client Success or related fields.
• Ability to lead complex projects for Enterprise accounts.
• Knowledge of SaaS B2B industry is a plus.
• Interest in digital education and e-learning.
• Excellent interpersonal and communication skills.
• Fluent in French and proficient in English (B2 minimum).

Benefits

• Compensation includes base salary, variable component, and equity.
• Benefits include Work From Home stipend, medical insurance, gym subscription, and more.
• Flexible hours and full remote work possible anywhere in France.
• Active ERGs for Diversity, Equity, and Inclusion.
• Corporate Social Responsibility initiatives.