Enterprise Success Partner - Remote

Overview

The Enterprise Success Partner at Redzone is responsible for managing large accounts, providing expertise and support to ensure customer success, adoption, and growth.

In Short

• Manage large enterprise accounts and ensure customer success.
• Provide technical support and coaching for Redzone software.
• Develop strategies for customer engagement and value realization.
• Lead a team of Enterprise Success Coaches.
• Build relationships with senior leaders in customer organizations.
• Identify upselling and cross-selling opportunities.
• Monitor customer health metrics and address risks.
• Facilitate networking events and drive thought leadership.
• Collaborate with sales and product teams for customer experience.
• Represent Redzone at industry events.

Requirements

• Experience in Enterprise Success or Customer Success roles.
• Background in B2B SaaS software solutions.
• Strong analytical and relationship-building skills.
• Ability to drive revenue growth through customer interactions.
• Experience in developing customer engagement strategies.
• Leadership skills to inspire and develop teams.
• Experience with executive-level engagement.
• Knowledge of change management strategies.
• Experience in upsell/cross-sell strategies.
• Bachelor’s degree preferred in a related field.

Benefits

• Base pay range: $110,000 - $130,000 USD annually.
• Customer Success Bonus Plan.
• Comprehensive medical, dental, and vision coverage.
• 401(k) plan with company match.
• Short-term and long-term disability coverage.
• Paid time off and parental leave.
• Well-being programs.