Client Success Partner - Enterprise - Remote

Overview

As a Client Success Partner (CSP) within the Enterprise team, you will support our largest clients in their digital training strategy through the 360Learning platform.

In Short

• Build strong relationships with HR executives of clients.
• Coordinate resources to ensure client success.
• Empower clients with the Enterprise positioning of our solution.
• Ensure renewal or signing of new contracts for your portfolio.
• Master the product and corporate culture within one month.
• Take over a portfolio of existing customers within three months.
• Define learning transformation roadmap and resources within six months.
• Reduce churn and identify customer advocates within twelve months.
• Work with Account Managers to identify new project opportunities.
• Participate in customer meetings and develop trust with management teams.

Requirements

• 3+ years of experience in Client Success or related fields.
• Ability to lead complex projects for Enterprise accounts.
• Knowledge of SaaS B2B industry is a plus.
• Interest in digital learning and education.
• Excellent interpersonal and communication skills.
• Fluent in French and proficient in English.

Benefits

• Compensation includes base salary, variable component, and equity.
• Work From Home stipend and flexible hours.
• Medical insurance, gym subscription, and lunch vouchers.
• 1 month parental leave for the second parent.
• Diversity, Equity, and Inclusion initiatives.
• Corporate Social Responsibility involvement.