Client Success Partner - Remote

Overview

As a Client Success Partner at The Flex, you'll be the friendly face and trusted voice for our customers, creating exceptional experiences and building strong relationships.

In Short

• Respond to customer inquiries via email, phone, and chat.
• Share clear information about services and booking processes.
• Handle concerns and complaints with empathy and proactive solutions.
• Create memorable experiences for clients to foster long-term relationships.
• Follow up with clients to gather feedback and ensure satisfaction.
• Collaborate with internal teams to resolve issues quickly.
• Gather customer feedback to help improve services.
• Maintain detailed records of interactions using a CRM system.
• Track performance and contribute to team reports.

Requirements

• Experience in customer support or client success roles.
• Excellent written and verbal communication skills in English.
• Positive attitude when handling challenges.
• Proficient with CRM systems and support platforms.
• Organized and able to manage multiple tasks effectively.
• Empathetic with a genuine drive to help others.

Benefits

• Be part of a high-performance team.
• Opportunity to reshape the global rental space.
• Work in a fast-paced, growth-driven environment.
• Flexible working arrangements.
• Professional development opportunities.