Client Success Partner - Remote

Overview

As a Client Success Partner at The Flex, you will create exceptional experiences for customers, ensuring their needs are met and building lasting relationships.

In Short

• Respond to customer inquiries via email, phone, and chat.
• Provide clear information about services and booking processes.
• Handle customer concerns proactively.
• Create memorable experiences for clients.
• Follow up with clients for feedback and satisfaction.
• Represent The Flex with professionalism.
• Troubleshoot booking or property issues.
• Collaborate with internal teams to resolve issues.
• Gather customer feedback for continuous improvement.
• Maintain records of interactions using CRM systems.

Requirements

• Experience in customer support or client success.
• Excellent written and verbal communication skills in English.
• Positive attitude under pressure.
• Familiarity with CRM systems and support platforms.
• Organized and proactive multitasker.
• Empathetic and driven to help others.

Benefits

• Be part of a high-performance team.
• Opportunity to shape the rental experience.
• Work in a fast-paced, growth-driven environment.