Digital Customer Success Manager - Remote

Overview

Join us at Calabrio and be part of our dynamic team! Help us reshape the landscape of customer experience – where every interaction becomes an opportunity, and every insight drives meaningful change.

In Short

• Engage proactively with customers based on data-driven insights.
• Partner with the Renewals team to ensure customer retention.
• Serve as a trusted advisor with deep product knowledge.
• Help define and refine the role of the Pooled CSM team.
• Build rapport and deliver results in short-term engagements.
• Collaborate with cross-functional teams for seamless experiences.
• Share customer insights to improve products and processes.

Requirements

• Increased customer satisfaction and retention rates.
• Successful execution of proactive and reactive customer engagements.
• Effective collaboration with cross-functional teams.
• A strategic mindset for shaping new initiatives.
• Proven ability to manage diverse customer portfolios.
• Expertise in driving product adoption and solving challenges.
• Familiarity with the contact center industry is a plus.
• Strong communication and interpersonal skills.

Benefits

• Opportunity to shape the Digital Customer Success function.
• Work with cutting-edge cloud platform and AI-driven analytics.
• Collaborate with a dynamic team.
• Engage with diverse customer portfolios.
• Contribute to meaningful change in customer experience.