Remote Otter LogoRemoteOtter

IT Support Engineer - Remote

Posted 1 week ago
DevOps / Sysadmin
Full Time
Pakistan

Overview

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves more than 120,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

About The Role: 

As an integral member of our dynamic team, the IT Support Engineer holds the pivotal responsibility of championing end-user satisfaction through adept IT support. Tasked with monitoring and maintaining our company's computer systems, the IT Support Engineer performs hardware and software installations and elevates our technological prowess by tackling logical, analytical, and technical challenges independently and through collaborative efforts with internal teams and valued vendor partnerships.

What You’ll Do: 

  • Perform OS installations and configurations for MacOS, Windows, and Linux systems
  • Facilitate seamless onboarding and offboarding processes for employees
  • Conduct new hire orientation sessions related to IT support
  • Manage and maintain local inventory of IT assets
  • Coordinate with internal and external stakeholders to resolve technical issues promptly
  • Ensure adherence to Service Level Agreements (SLAs) and uphold quality standards
  • Generate accurate and timely reports on IT support metrics
  • Address onsite user issues within the office environment
  • Provide remote support to end users via tickets, emails, and Slack channels

What We’re Looking For:

    • Bachelor of engineering in computer science or equivalent
    • Minimum 1-3 years IT support experience
    • Strong knowledge of Windows, MacOS and Linux troubleshooting
    • Solid IT infrastructure knowledge and experience
    • Understanding of G Suite, OKTA, Jira, MDM solutions and VOIP 
    • Customer Handling experience and technical troubleshooting Expertise
    • Proficient in verbal and spoken English
    • Flexibility and willingness to work varying hours and shifts
    • CCNA & CCNP, MCITP, Office 365 Certifications (preferred)
    • Call Center IT Support experience (preferred)



Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. 

Please review our Candidate Privacy Notice here .

UK Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology. 

#LI-Remote

Motive logo

Motive

Motive is a dynamic and rapidly growing company specializing in SaaS solutions for businesses operating trucks across the United States. With a focus on driving new business sales, Motive empowers its team members to take ownership of the sales cycle, from prospecting to closing deals. The company values driven and experienced sales professionals who are committed to achieving results and offers opportunities for advancement within its Premier and Enterprise sales segments. Motive promotes a collaborative work environment, allowing employees to work remotely while engaging in on-site customer meetings. The company is dedicated to fostering a culture of continuous learning and innovation, encouraging its team to embody a growth mindset and proactively seek creative solutions.

Share This Job!

Save This Job!

Similar Jobs:

Zoomo logo

IT Support Engineer - Remote

Zoomo

2 weeks ago

Join Zoomo as an IT Support Engineer to provide comprehensive IT support and enhance internal operations.

Philippines
Full-time
DevOps / Sysadmin
Pharmacy2U logo

IT Support Engineer - Remote

Pharmacy2U

2 weeks ago

The IT Support Engineer provides essential technical support for business-critical applications in a hybrid working environment.

UK
Full-time
DevOps / Sysadmin
£25,000 - £35,000/year
Zephyr logo

IT Support Engineer - Remote

Zephyr

5 weeks ago

Join Zephyr as an IT Support Engineer, where you'll enhance IT systems and support employees in a hybrid role.

PA, USA
Full-time
DevOps / Sysadmin
$90,000 - $100,000/year
Similarweb logo

IT Support Engineer - Remote

Similarweb

7 weeks ago

Join Similarweb as an IT Support Engineer to provide technical assistance and support in a hybrid work environment.

Czech Republic
Full-time
DevOps / Sysadmin
Ashby logo

IT Support Engineer - Remote

Ashby

11 weeks ago

Join Ashby as the first dedicated IT Support Engineer, focusing on user support and backend systems in a remote environment.

USA
Full-time
DevOps / Sysadmin