Remote Otter LogoRemoteOtter

Customer Service Representative - Night Shifts & Weekends - Remote

Posted Yesterday
Customer Service
Full Time
Worldwide

Overview

ISTA Personnel Solutions SA is a dynamic and fast-growing BPO company based in South Africa, specializing in providing top-tier operational support to U.S.-based organizations. We are not a recruitment agency—we are a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.

In Short

  • Hiring for a Customer Service Representative for a U.S.-based client.
  • Support nurses and care facilities using an app-based scheduling platform.
  • Working night shifts from 11:00pm to 7:00am (SA time).
  • 5 shifts per week, including weekends.
  • May require 12-hour shifts on weekends on a rotational basis.
  • Must have a fixed fibre internet line with 25 Mbps.
  • Reliable power backup solution is mandatory.
  • Assist with account setup, shift bookings, and general support.
  • Respond to urgent issues like last-minute cancellations.
  • Communicate clearly via chat, email, or phone.

Requirements

  • Experience in customer service or BPO preferred.
  • Strong communication skills.
  • Ability to troubleshoot app-related issues.
  • Flexibility to work night shifts and weekends.
  • Must have a reliable internet connection and power backup.

Benefits

  • Work from home opportunity.
  • Dynamic and supportive work environment.
  • Opportunity to work with a U.S. client.
  • Gain experience in the BPO industry.
ISTA Personnel Solutions logo

ISTA Personnel Solutions

ISTA Personnel Solutions is an outsourcing and offshoring company dedicated to fostering a culture of employee satisfaction and work-life balance. With a focus on long-term success and lifelong learning, ISTA Solutions is rapidly expanding and seeks skilled professionals to join their team. The company values collaboration and aims to provide opportunities for career growth while ensuring competitive salaries and comprehensive benefits for its employees.

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