Healthcare Inbound Customer Service Agent - Remote

Overview

This role involves providing exceptional customer service in the healthcare sector, requiring strong communication and analytical skills.

In Short

• Work as an Inbound Customer Service Agent for a US-based client.
• Must have excellent English communication skills.
• Flexibility to work rotating shifts, including nights and weekends.
• Handle patient inquiries and verify insurance information.
• Schedule appointments and maintain accurate patient records.
• Work fully remote with specific internet and power backup requirements.
• Compensation for South African public holidays.
• Must demonstrate strong problem-solving abilities.
• Ability to work under pressure with empathy towards customers.
• Fast learner with dedication and a strong work ethic.

Requirements

• Exceptional English communication skills.
• Experience in customer service, preferably in healthcare.
• Strong analytical and problem-solving skills.
• Ability to work in a fast-paced environment.
• Reliable internet connection with a minimum speed of 25 Mbps.
• Backup power solution for load shedding and outages.
• Willingness to work on public holidays.
• Attention to detail in record-keeping.
• Empathy and patience in customer interactions.
• Adaptability to changing work conditions.

Benefits

• Work from home flexibility.
• Opportunity to work with a global BPO company.
• Compensation for public holidays.
• Dynamic work environment.
• Professional growth opportunities.