Healthcare Inbound Customer Service Agent - Remote

Overview

This role involves providing inbound customer service support in the healthcare sector, requiring strong communication skills and the ability to handle patient inquiries effectively.

In Short

• Work as an Inbound Customer Service Agent for a US-based healthcare client.
• Handle inbound calls and respond to patient inquiries.
• Verify patient insurance and personal information.
• Schedule and reschedule patient appointments.
• Maintain accurate records of patient information.
• Work remotely with flexible shifts including nights and weekends.
• Must have a reliable internet connection and power backup.
• Demonstrate strong problem-solving and analytical skills.
• Provide empathetic and patient-centered service.
• Adapt to a dynamic work environment under pressure.

Requirements

• Exceptional English communication skills.
• Fast learner with analytical mindset.
• Ability to handle pressure and customer concerns with empathy.
• Experience in customer service is preferred.
• Must possess a fixed fibre internet connection of at least 25 Mbps.
• Have a power backup solution for outages.
• Willingness to work rotating shifts including nights and holidays.

Benefits

• Work from home flexibility.
• Opportunity to work in the healthcare sector.
• Gain experience in customer service.
• Dynamic work environment.