Inbound Customer Service Agent - Remote

Overview

As an Inbound Customer Service Agent with ASI/GE Appliances, you will provide direct support to GE Appliances Owners, focusing on sales and service, while working remotely.

In Short

• Provide product information and support to GE Appliances owners.
• Resolve customer inquiries related to service, parts, and delivery.
• Utilize multiple Windows-based programs and internal applications.
• Work 4x10 shifts, Monday to Friday.
• Receive paid on-the-job training and mentoring.
• Enjoy a variety of benefits starting from day one of employment.
• Adhere to safety policies and procedures.
• Support other business areas as directed.
• Act professionally to promote brand loyalty.
• Work from a dedicated, quiet space at home.

Requirements

• One year of relevant experience in customer service or sales.
• Strong problem-solving and decision-making skills.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to navigate multiple systems effectively.
• Attention to detail and ability to manage daily activities.
• Familiarity with web-based systems for troubleshooting.
• Commitment to training and scheduled shifts.
• Integrity and professionalism in all interactions.
• Ability to work independently and take initiative.
• Ability to provide feedback to improve training processes.

Benefits

• Paid on-the-job training and mentoring.
• Work-from-home opportunities with provided equipment.
• No weekend shifts.
• Paid time off and medical benefits from day one.
• 401(k) program with company match.
• Tuition reimbursement and gym membership reimbursement.
• Opportunities for career growth.
• Life insurance and disability coverage.
• Appliance discount program.
• A supportive and inclusive workplace culture.