Inbound Customer Service Agent – Consumer Relations - Remote

Overview

As an Inbound Customer Service Agent at GE Appliances, you will provide exceptional service to consumers by resolving escalated issues and advocating for their needs, all while working remotely.

In Short

• Resolve escalated customer service issues for GE Appliances.
• Create outstanding service experiences for consumers.
• Work remotely with flexible hours after training.
• Participate in a 10-week training program.
• Utilize various applications to manage customer concerns.
• Communicate effectively with customers via phone, email, or text.
• Collaborate with internal departments to resolve issues.
• Meet compliance and quality standards.
• Enjoy benefits like paid training and medical coverage from day one.
• Opportunities for career growth and development.

Requirements

• High School Diploma or GED.
• Minimum of 1-year call center experience.
• At least 2 years of escalated customer service experience.
• Excellent written and verbal communication skills.
• Moderate to advanced computer skills.
• Exceptional organizational and multi-tasking abilities.
• Ability to handle high-volume calls.
• Soft skills in problem-solving and conflict resolution.
• Flexibility to adapt to changes in a fast-paced environment.
• Desire to work collaboratively towards team goals.

Benefits

• Paid on-the-job training and mentoring.
• Work-from-home opportunities with provided equipment.
• No weekend shifts required.
• Paid time off and comprehensive medical benefits.
• 401(k) program with company match.
• Life insurance and disability coverage.
• Appliance discounts and tuition reimbursement.
• Gym membership reimbursement.
• Career growth opportunities within the company.
• Inclusive and diverse work culture.