Patient Services Coordinator (Remote)

Overview

ISTA Personnel Solutions is a fast-growing, global BPO company. We are not a recruitment agency, we operate as a dedicated extension of our U.S.-based clients' teams, delivering high-quality operational support with precision, efficiency, and professionalism.

Our client provides dental services to nursing homes and long-term care facilities. They are seeking a highly motivated Patient Services Coordinator to act as the primary liaison between dental teams and patients, ensuring seamless communication and exceptional patient care. This fully remote, full-time role is ideal for professionals who are empathetic, patient, communicative, and analytical. The successful candidate will be responsible for managing high volumes of patient interactions, maintaining accurate records, and following established processes to support patient satisfaction.

This role offers opportunities for career growth, skill development, and long-term progression within the client's operations. Candidates will gain valuable experience working with U.S.-based healthcare teams and build expertise in patient service coordination and healthcare administration.

In Short

• Manage a high volume of patient communications across phone, email, and other channels.
• Serve as the primary liaison between patients and dental professionals.
• Respond to patient inquiries and assist with scheduling requests.
• Maintain detailed and accurate records of all patient interactions.
• Provide empathetic, patient-centered support across all interactions.
• Prioritize and manage multiple tasks simultaneously.
• Escalate complex or urgent issues appropriately.
• Collaborate closely with internal teams for consistent service delivery.
• Use initiative to anticipate patient needs and maintain organization.
• This role requires working on both South African and U.S. public holidays.

Requirements

• Must have a fixed fibre line with a minimum speed of 25 Mbps.
• Reliable backup solution required for power outages.
• Strong communication skills and ability to manage patient interactions.
• Experience in healthcare administration is a plus.
• Ability to work remotely and maintain high service standards.

Benefits

• Opportunities for career growth and skill development.
• Gain valuable experience working with U.S.-based healthcare teams.
• Build expertise in patient service coordination.
• Work in a fully remote environment.
• Flexible working hours.