Patient Services Coordinator - Remote

Overview

Join the remote-first team making a real impact in UK healthcare-one call at a time as a Patient Services Coordinator, where you’ll be the calm, reassuring voice patients need.

In Short

• Handle a high volume of inbound patient calls.
• Provide support to GP practices across the UK.
• Work remotely with a flexible schedule.
• Receive comprehensive training for the role.
• Be part of a supportive and vibrant team.
• Maintain strict patient confidentiality.
• Recognize urgent cases and escalate appropriately.
• Promote online self-help tools to patients.
• Engage in ongoing training and development.
• Work within structured GP surgery hours.

Requirements

• Experience in a fast-paced contact center or busy reception.
• Strong customer service and administration skills.
• Ability to handle sensitive situations with empathy.
• Willingness to work flexible hours based on GP surgery needs.
• Good communication and listening skills.
• Ability to work independently while being part of a team.
• Understanding of data protection regulations.
• Willingness to learn and adapt to new tools and processes.
• Commitment to quality and reliability in service delivery.
• Availability for both morning and afternoon shifts.

Benefits

• Flexible remote work environment.
• Ongoing development and coaching opportunities.
• Supportive management team.
• Employee satisfaction rates above UK average.
• Training provided for all necessary skills.
• Work with only two GP practices for focused support.
• Opportunity to make a real impact on patient care.
• Advance notice of work schedule.
• Supportive team culture.
• Growth opportunities within the role.