Patient Services Coordinator - Remote

Overview

As a Patient Services Coordinator, you will be the first point of contact for patients calling their GP, handling high volume calls with professionalism and empathy.

In Short

• Be the initial contact for patients calling their GP.
• Handle high volumes of inbound calls in a fast-paced environment.
• Gather and record patient information and medical history.
• Ensure quick and safe triage of patients.
• Provide support to distressed or anxious callers.
• Work with two GP practices for dedicated support.
• Participate in ongoing training and coaching.
• Work structured shifts aligned with GP surgery hours.
• Maintain confidentiality and data protection standards.
• Promote digital self-service tools for patients.

Requirements

• Experience in a contact centre or busy reception.
• Ability to work in a high-contact, dynamic environment.
• Strong communication and interpersonal skills.
• Empathy and professionalism in patient interactions.
• Ability to manage stress and remain calm.
• Willingness to learn and adapt to new tools.
• Commitment to patient confidentiality.
• Flexibility to work various shifts.
• Team player with a supportive attitude.
• Focus on quality service and meeting KPIs.

Benefits

• Comprehensive onboarding and training.
• Supportive team culture with constant communication.
• True flexibility with remote work options.
• Ongoing growth opportunities and skill development.
• Valued contributions to patient care.