Patient Services Coordinator - Remote

Overview

As a Patient Services Coordinator at LineIn, you will provide essential support to patients by managing inbound calls for GP surgeries across the UK, ensuring they receive the necessary care and assistance.

In Short

• Provide primary care support to patients through inbound calls.
• Be the first point of contact for patients, addressing their needs professionally.
• Utilize effective communication skills to reassure and gather patient information.
• Remain composed and resilient in high-pressure situations.
• Identify urgent calls and respond appropriately.
• Process patient calls using a patient triage tool with AI technology.
• Work within a diverse and supportive remote team.
• Receive full training to enhance your skills in patient care.
• Contribute to improving healthcare access for patients.
• Commit to providing excellent customer service.

Requirements

• Experience in healthcare or a related field.
• Proficient in using EMIS and/or SystmOne.
• Strong listening and communication skills.
• Ability to handle distressed and difficult patients professionally.
• Dedication to providing high-quality patient care.
• Resilience in challenging situations.
• Ability to work effectively in a remote setting.
• Commitment to the organization's vision and values.
• Willingness to learn and adapt to new technologies.
• Strong organizational skills.

Benefits

• Comprehensive training program.
• Opportunity to work in a growing and supportive team.
• Flexible remote working arrangements.
• Contribute to meaningful healthcare services.
• Access to a diverse workplace culture.
• Continuous personal and professional development.