Patient Services Coordinator - Remote

Overview

Join LineIn, a remote-first team transforming UK healthcare one important call at a time. If you're a calm, empathetic professional with experience in a high-volume call handling role within healthcare or a busy GP reception environment, we’d love to hear from you. This is your chance to take on a truly meaningful role, all from the comfort of your home.

In Short

• Be the vital first point of contact for patients, skillfully managing high volumes of inbound calls.
• Actively listen, gather critical patient information, and ensure impeccable documentation.
• Efficiently and safely direct patients to the right care pathway using our Total Triage system (no medical advice given).
• Uphold strict patient confidentiality with every interaction.
• Professionally handle a high volume of inbound patient calls, aiming for 12 calls per hour to meet KPIs.
• Promptly recognise urgent cases and escalate appropriately.
• Guide patients to convenient online self-service tools when suitable.
• Maintain strict patient confidentiality and adhere to all Data Protection regulations.
• Work effectively within a structured rota aligned with GP surgery hours.
• Engage in ongoing training to enhance your skills.

Requirements

• Experience in high-volume call handling within healthcare.
• Empathetic communication skills.
• Ability to maintain professionalism under pressure.
• Familiarity with data protection regulations.
• Flexibility to cover shifts between 8 am and 8 pm.

Benefits

• Work from home opportunity.
• Ongoing training and professional development.
• Flexible working hours based on service needs.