Patient Services Coordinator - Remote

Overview

Join the remote-first team making a real impact in UK healthcare-one call at a time. As a Patient Services Coordinator, you will be the first point of contact for patients calling their GP, providing essential support in a busy, remote contact centre environment.

In Short

• Work with only two GP practices at a time for focused support.
• Comprehensive training program provided.
• Remote work with no commute.
• Supportive remote team environment.
• Ongoing development and coaching opportunities.
• Handle high volume of inbound patient calls.
• Recognize urgent cases and escalate appropriately.
• Maintain patient confidentiality and data protection regulations.
• Work within structured rota aligned with GP surgery hours.
• Engage in ongoing training and team collaboration.

Requirements

• Experience in a fast-paced contact center or busy reception.
• Good customer service skills.
• Ability to handle sensitive situations with empathy.
• Strong communication skills.
• Ability to work within a structured schedule.
• Commitment to maintaining confidentiality.
• Willingness to learn and adapt in a dynamic environment.
• Ability to work effectively in a remote team.
• Basic understanding of data protection regulations.
• Willingness to engage in continuous training.

Benefits

• Flexibility of working from home.
• Training and development opportunities.
• Supportive management team.
• Role that makes a real impact on patient care.
• Ongoing support from a dedicated team.
• Structured work-life balance with advance notice of schedules.
• Opportunity to work with multiple GP practices.
• Valued contributions to the team.
• Constant feedback and support for growth.
• A vibrant remote team culture.