Client Services Coordinator - Remote

Overview

We are seeking a dedicated Client Services Coordinator to join our client, a global pharmaceutical company. This role is instrumental in supporting daily business activities and coordinating efforts across multiple departments to ensure seamless client experiences.

In Short

• Act as the primary coordinator for assigned customer accounts.
• Prepare and manage customer quotes for Business Development Executives.
• Create and submit orders using SAP and internal MBS systems.
• Collaborate with Operations teams to confirm product availability.
• Manage master data tickets, purchase orders, and order acknowledgments.
• Track purchase orders and communicate with customers regarding open balances.
• Handle customer and distributor calls, triaging requests.
• Participate in team calls and cross-functional meetings.
• Maintain and refine departmental procedures for efficiency.

Requirements

• High school diploma or equivalent required; Bachelor's degree preferred.
• Minimum of 2 years experience supporting Sales team activities.
• Proficiency in Salesforce or other CRM platforms is required.
• Excellent communication and relationship-building skills.
• Strong organizational and time management capabilities.
• Proficient in Microsoft Office Suite.
• Ability to learn new software quickly.
• Strong analytical and quantitative skills.
• Problem-solving skills with the ability to prioritize tasks.
• Must have a quiet, dedicated workspace for remote work.

Benefits

• Opportunity to work with a global pharmaceutical company.
• Support for professional development and growth.
• Access to cutting-edge technology.
• Inclusive work environment.