Patient Intake Specialist - Remote

Overview

The Patient Intake Specialist is the warm, empathetic first voice that prospective patients encounter, responsible for converting inbound interest into scheduled consultations while ensuring every caller feels heard and supported.

In Short

• Work remotely as a Patient Intake Specialist for a leading mental health clinic.
• Handle inbound calls from prospective patients in distress.
• Conduct empathetic intake conversations to gather key information.
• Identify appropriate treatment pathways based on patient history.
• Schedule evaluation consultations and onboard patients.
• Manage existing patient calls and reschedule appointments.
• Utilize the clinic’s CRM system for workflow management.
• Participate in quality assurance reviews of calls.
• Work EST hours while ensuring a compassionate approach.
• Required to have a reliable internet connection and power backup.

Requirements

• Experience in customer service or similar roles.
• Strong communication skills and empathy.
• Ability to handle sensitive situations professionally.
• Familiarity with CRM systems.
• Reliable internet connection with a minimum speed of 25 Mbps.
• Power backup solution for outages.
• Willingness to work on South African and U.S. public holidays.
• Ability to work EST hours.
• Experience in healthcare or mental health is a plus.
• Organizational skills to manage patient interactions effectively.

Benefits

• Work from home opportunity.
• Flexible working hours aligned with EST.
• Opportunity to make a positive impact on patients' lives.
• Dynamic and supportive work environment.
• Competitive salary based on experience.