Inbound Customer Service Agent - Remote

Overview

The Inbound Customer Service Agent at GE Appliances will provide exceptional service and sales support to customers, focusing on resolving inquiries and upselling products.

In Short

• Handle high-volume inbound calls for customer service and sales.
• Identify opportunities to upsell products and services.
• Provide product information and troubleshooting support.
• Work remotely from specified states in the USA.
• Participate in mandatory training for 5 weeks.
• Maintain professional interactions with customers.
• Utilize multiple Windows-based applications.
• Adhere to defined sales performance metrics and KPIs.
• Support a culture of inclusion and diversity.
• Flexible work arrangements available.

Requirements

• One year of relevant customer service or sales experience.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• Strong problem-solving and critical thinking skills.
• Familiarity with web-based systems and MS Office Suite.
• Dedicated, distraction-free workspace for remote work.
• Ability to handle challenging customer concerns with empathy.
• Must be flexible with work hours.
• Strong attention to detail and organizational skills.
• Ability to research and analyze data effectively.

Benefits

• Paid on-the-job training and mentoring.
• Work-from-home opportunity with provided equipment.
• No weekend shifts.
• Medical, dental, vision, and prescription benefits from day one.
• 401(k) program with company match.
• Paid time off.
• Tuition reimbursement and gym membership reimbursement.
• Career growth opportunities.
• Life insurance and disability benefits.
• Appliance discount program.