Bilingual Spanish Inbound Customer Service Agent - Consumer Relations - Remote

Overview

The Bilingual Spanish Inbound Customer Service Agent at GE Appliances will resolve escalated customer service issues, creating a high-quality service experience for consumers.

In Short

• Resolve escalated customer service issues in English and Spanish.
• Advocate for customers with internal departments.
• Provide an outstanding service experience for GE Appliance consumers.
• Utilize multiple Windows-based programs and applications.
• Follow up with customers to resolve appliance-related concerns.
• Meet compliance and integrity standards.
• Work full-time hours post-training.
• Participate in paid training and mentoring.
• Enjoy benefits such as medical, dental, and vision from day one.
• Career growth opportunities available.

Requirements

• Proficiency in English and Spanish, both written and verbal.
• High School Diploma or GED required.
• Minimum of 1-year Call Center experience.
• Minimum of 2-years Escalated Customer Service experience.
• Excellent organizational and multitasking skills.
• Ability to handle high-volume calls.
• Soft skills in conflict resolution and negotiation.
• Experience working from home preferred.
• Critical thinking and problem-solving abilities.
• Ability to remain calm and empathetic in challenging situations.

Benefits

• Paid on-the-job training and mentoring.
• Work-from-home opportunities with provided equipment.
• No weekend shifts.
• Paid time off.
• Medical, dental, vision, and prescription benefits eligibility on day 1.
• 401(k) program with company match.
• Short-term and long-term disability coverage.
• Life insurance.
• Appliance discount program.
• Tuition reimbursement and gym membership reimbursement.