Inbound Customer Service Agent – Consumer Relations - Remote

Overview

As an Inbound Customer Service Agent at GE Appliances, you will provide exceptional service to consumers by resolving escalated issues and advocating for their needs within the company.

In Short

• Resolve escalated customer service issues.
• Create outstanding service experiences for GE Appliance consumers.
• Work remotely with provided equipment.
• Participate in a 10-week training program.
• Utilize multiple Windows-based programs for case management.
• Communicate effectively via phone, email, or text.
• Meet compliance and policy obligations.
• Flexible work hours after training.
• Engage in career growth opportunities.
• Contribute to a positive team environment.

Requirements

• High School Diploma or GED.
• 1-year Call Center experience.
• 2-years Escalated Customer Service experience.
• Excellent written and verbal communication skills.
• Moderate to advanced computer skills.
• Exceptional organizational skills.
• Ability to handle high-volume calls.
• Experience working from home preferred.
• Strong problem-solving skills.
• Ability to remain calm under pressure.

Benefits

• Paid on-the-job training and mentoring.
• Work-from-home opportunities.
• No weekend shifts.
• Medical, dental, vision benefits from day 1.
• 401(k) program with company match.
• Life insurance and short/long-term disability.
• Appliance discount program.
• Tuition reimbursement.
• Gym membership reimbursement.
• Career growth opportunities.