Inbound Customer Service Agent – Consumer Relations - Remote

Overview

As an Inbound Customer Service Agent at GE Appliances, you will play a crucial role in resolving escalated customer service issues and creating an outstanding service experience for consumers.

In Short

• Resolve escalated customer service issues.
• Create an excellent service experience for GE Appliance consumers.
• Advocate on behalf of customers with internal departments.
• Utilize multiple Windows-based programs and applications.
• Follow up with customers via phone, email, or text.
• Negotiate and implement concessions for customer satisfaction.
• Complete consumer reviews for satisfaction before case closure.
• Work from home with provided equipment.
• Full-time training required for 10 weeks.
• Flexible work arrangements available post-training.

Requirements

• High School Diploma or GED.
• Minimum of 1-year call center experience.
• Minimum of 2-years escalated customer service experience.
• Excellent written and verbal communication skills.
• Moderate to advanced computer skills.
• Exceptional organizational skills.
• Ability to handle high-volume calls.
• Previous work-from-home experience preferred.
• Critical thinking and conflict resolution skills.
• Ability to adapt to change and work independently.

Benefits

• Paid on-the-job training and mentoring.
• Work-from-home opportunities with equipment provided.
• No weekend shifts required.
• Paid time off from day 1.
• Medical, dental, vision, and prescription benefits eligibility on day 1.
• 401(k) program with company match.
• Short-term and long-term disability coverage.
• Life insurance coverage.
• Appliance discount program.
• Tuition reimbursement and gym membership reimbursement.