Inbound Customer Service Agent - Remote

Overview

As an Inbound Customer Service Agent at GE Appliances, you will provide direct support to customers, focusing on sales and service, while working remotely from specified states in the USA.

In Short

• Provide product information and customer support for GE Appliances.
• Work remotely with equipment provided by the company.
• Full-time position with a structured training program.
• Participate in a shift bid to change schedules biannually.
• Utilize multiple systems for customer inquiries and resolutions.
• Maintain professionalism and integrity in customer interactions.
• Adhere to safety policies and remote work environment requirements.
• Opportunities for career growth and development.
• Benefits include medical, dental, and tuition reimbursement.
• Flexible work arrangements available.

Requirements

• One year of relevant customer service or sales experience.
• Strong problem-solving skills and initiative.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• Familiarity with web-based systems and MS Office Suite.
• Ability to manage multiple tasks and maintain attention to detail.
• Must have a dedicated workspace for remote work.
• Internet speed requirements must be met for remote work.
• Active listening and conflict resolution skills.
• Flexibility to adapt to changing work environments.

Benefits

• Paid on-the-job training and mentoring.
• Work-from-home opportunities with provided equipment.
• No weekend shifts, paid time off, and health benefits from day one.
• 401(k) with company match, life insurance, and disability benefits.
• Appliance discount program and gym membership reimbursement.
• Tuition reimbursement for further education.
• Career growth opportunities within the company.
• Supportive and inclusive company culture.
• Commitment to diversity and employee well-being.
• Zero Distance philosophy fostering connection and engagement.