Inbound Customer Service Agent – Consumer Relations - Remote

Overview

The Inbound Customer Service Agent at GE Appliances will provide exceptional support to consumers by resolving escalated customer service issues and ensuring a quality service experience.

In Short

• Resolve escalated customer service issues.
• Create outstanding service experiences for GE Appliance consumers.
• Advocate on behalf of customers with internal departments.
• Utilize multiple Windows-based programs for data management.
• Follow up with customers via phone, email, or text.
• Find creative solutions for customer concerns.
• Interact with stakeholders to resolve consumer issues.
• Meet compliance and policy obligations.
• Work from home with provided equipment.
• Participate in a culture of inclusion and diversity.

Requirements

• High School Diploma or GED.
• Minimum of 1-year Call-Center experience.
• Minimum of 2-years Escalated Customer Service experience.
• Excellent written and verbal communication skills.
• Moderate to advanced computer skills.
• Exceptional organizational skills.
• Ability to handle high-volume calls.
• Previous remote work experience preferred.
• Passion for helping customers.
• Ability to adapt to change and work independently.

Benefits

• Paid on-the-job training and mentoring.
• Work-from-home opportunities.
• No weekend shifts.
• Paid time off.
• Medical, dental, vision, and prescription benefits from day 1.
• 401(k) program with company match.
• Tuition reimbursement.
• Gym membership reimbursement.
• Career growth opportunities.
• Appliance discount program.