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Team Leader - Remote

Posted 7 weeks ago
Project Management
Full Time
Hartlepool, England
Leadership
Contract Delivery
Team Management
Training
Mentoring
Complaints Handling
Technical Knowledge
Motivational Skills

Overview

The Team Leader will support the Service Manager in contract delivery, ensuring quality and effective team management.

In Short

  • Support the Service Manager with contract delivery.
  • Demonstrate leadership abilities and deputize as needed.
  • Allocate workloads based on project plans.
  • Manage processors and conduct monthly one-on-ones.
  • Identify areas for team improvement.
  • Exhibit exceptional motivational skills.
  • Maintain up-to-date technical knowledge of legislation.
  • Understand the details of contracts being managed.
  • Maintain attendance in line with company policy.
  • Act as an ambassador within the Business Centre.

Requirements

  • Experience in revenue management.
  • Training and mentoring experience.
  • Experience in handling complaints.
  • Ability to work from the Hartlepool office in a hybrid model.
  • Eligibility to live and work in the UK.

Benefits

  • Single Private Medical Cover.
  • 25 days paid holiday with options to buy/sell days.
  • 4 x basic salary life assurance cover.
  • Group Pension Plan with employer contributions.
  • Tax efficient flexible benefits.
NECSWS logo

NECSWS

NEC Software Solutions (NECSWS) is dedicated to making a positive impact in the world through innovative software solutions, particularly in the healthcare sector. The company focuses on delivering exceptional customer experiences by managing complex software and data applications that cater to the unique needs of its clients. NECSWS values strong relationships with its customers and emphasizes service delivery excellence, ensuring that contractual commitments and service level agreements are met. With a commitment to employee well-being, NECSWS offers a comprehensive benefits package and fosters an inclusive work environment.

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