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Customer Service Representative - Remote

Posted 5 hours ago
Customer Service
Full Time
USA
16USD/hour

Overview

As a Customer Service Representative at Sutherland, you will be responsible for handling maintenance, collection, and liquidation activities for an assigned portfolio of accounts, ensuring excellent customer support.

In Short

  • Handle customer inquiries and account statuses.
  • Review customer contracts and provide information on accounts.
  • Assist customers with payment processing and account management.
  • Maintain accurate records of customer interactions.
  • Recommend solutions based on account analysis.
  • Comfortable with manual calculations and multiple systems.
  • Work Monday-Friday, 7AM-7PM CST.
  • Receive hourly pay of $16/hour.
  • Eligible for medical, dental, and vision benefits.
  • Opportunities for advancement within the company.

Requirements

  • Excellent verbal and written communication skills.
  • Strong attention to detail and multitasking abilities.
  • Problem-solving skills and goal-oriented mindset.
  • Familiarity with Microsoft Office tools.
  • Previous experience in customer service.
  • High school diploma or equivalent.

Benefits

  • Paid training and generous PTO.
  • Employee discounts and rewards programs.
  • Health and wellness programs available.
  • Flexible vacation policy.
  • Supportive team environment.
Sutherland logo

Sutherland

Sutherland is a dynamic and analytical company focused on workforce management solutions. With a team of energetic and dedicated individuals, Sutherland emphasizes the importance of workforce planning, scheduling, and real-time management to enhance operational efficiency. The company seeks to build fulfilling careers for its employees while driving success through effective analysis, implementation of systems, and collaboration with local managers and project leaders. Sutherland values strong communication, leadership, and analytical skills, aiming to uphold performance metrics and foster a supportive team environment.

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