Customer Service Representative - Remote

Overview

The individual in this role is responsible for achieving ultimate customer satisfaction by providing great customer service, responding to all customer inquiries and resolving any concerns timely.

In Short

• Handle all customer communication through online marketplaces and phone calls.
• Ensure customer satisfaction by addressing and resolving customer concerns promptly.
• Provide product information as needed.
• Recommend products when necessary.
• Conduct research to solve shipping issues.
• Monitor marketplace returns.
• Monitor and respond to marketplace claims and disputes.
• Maintain a comprehensive understanding of all company products and related systems/sales platforms.
• Adhere to customer service guidelines to meet company standards and comply with metrics.
• Promote a collaborative work environment.

Requirements

• High School Diploma or equivalent; Bachelor’s Degree Preferred.
• 2+ years’ experience in a call center customer service environment.
• Channel advisor experience preferred.
• Knowledge of automotive aftermarket a plus.
• Strong problem-solving abilities.
• Detail-oriented and able to handle multiple tasks.
• Strong verbal and written communication skills.
• Ability to learn and adapt to changes quickly.

Benefits

• Collaborative work environment.
• Professional development opportunities.
• Flexible working conditions.