Inbound Customer Service Representative - Remote

Overview

As an Inbound Customer Service Representative at Berkheimer Tax Innovations, you will help taxpayers by answering inquiries and providing solutions in a supportive team environment.

In Short

• Join the largest tax collector in Pennsylvania.
• Hybrid work from home after training.
• Answer inbound calls in a busy call-center environment.
• No cold calling involved.
• Use problem-solving skills to assist taxpayers.
• Maintain positive communication with customers.
• Meet production goals and provide timely service.
• Receive extensive on-the-job training.
• Enjoy various benefits including medical and 401(k).
• Be part of a supportive team that values community.

Requirements

• High School Diploma or equivalent.
• 1-3 months of related experience or training preferred.
• Excellent attitude and willingness to learn.
• Basic computer and keyboarding skills.
• Prior clerical or customer service experience helpful.

Benefits

• $15.20/hour plus monthly bonuses.
• Paid training and new hire bonuses.
• Medical, Dental, Vision & Life Insurance.
• Paid Holidays, Vacation, Sick, and Personal Time.
• Wellness program for physical, emotional, and financial health.
• 401(k) with profit sharing options.
• Employee Assistance Program.
• Voluntary benefit plans available.
• Flexible spending accounts (FSA & HSA) options.
• Casual business work environment.