Remote Inbound Customer Service Representative

Overview

Avenue5 is seeking a Remote Inbound Customer Service Representative to be the first point of contact for customers, ensuring a positive customer experience through effective communication and problem resolution.

In Short

• Act as the first point of contact for customer inquiries.
• Resolve customer issues efficiently and accurately.
• Maintain accurate records in the company's CRM system.
• Communicate clearly and professionally with customers.
• Process orders and payments accurately.
• Gather and relay customer feedback for product improvement.
• Work independently and prioritize tasks effectively.
• Engage with customers to build rapport.
• Handle difficult situations with professionalism.
• Participate in a vibrant, inclusive company culture.

Requirements

• Excellent written and verbal communication skills.
• Strong interpersonal skills for effective communication.
• High degree of initiative and problem-solving ability.
• Intermediate knowledge of Microsoft Office Suite.
• Able to work in a fast-paced environment.
• Ability to organize work and meet deadlines.
• Experience in customer service preferred.
• Ability to cope with stressful situations.
• Physical ability to perform essential functions with or without accommodations.
• Commitment to diversity and inclusion in the workplace.

Benefits

• Opportunities for professional growth and development.
• Supportive and inclusive company culture.
• Recognition of associate achievements.
• Flexible work environment.
• Commitment to diversity and equal opportunity.