Customer Service Representative - Remote

Overview

As a Customer Service Representative at SimplyInsured, you will help customers navigate health insurance options and provide support to ensure a positive experience.

In Short

• Assist customers with online insurance shopping and obtaining quotes.
• Resolve administrative and billing questions for existing customers.
• Communicate via phone, chat, and email to support customers.
• Document customer interactions using support ticketing software.
• Work in a high-volume contact center environment.
• Propose process improvements based on customer feedback.
• Be a trusted representative of the SimplyInsured brand.
• Available to work PM shifts from 10am - 6pm MST.
• Contribute to a mission of reducing fear in health insurance.
• Join a high-performing team dedicated to customer satisfaction.

Requirements

• 1-2 years of experience in customer service or sales.
• Strong multitasking skills and productivity.
• Passion for helping people with their health.
• Familiarity with support ticketing and CRM tools.
• Excellent oral and written communication skills.
• Ability to work in a fast-paced environment.
• Desire to help businesses maximize their healthcare.

Benefits

• Generous stock option packages.
• Competitive compensation.
• Flexible time off plan.
• 100% Medical, Dental, and Vision Insurance coverage.
• FSA plan.
• 401k plan.
• Values-based culture focused on employee success.