Customer Service Representative - Remote

Overview

As a Customer Service Representative at U-Haul, you will be part of a supportive team, assisting customers with their needs and ensuring exceptional service while managing equipment and technology.

In Short

• Assist customers inside and outside a U-Haul center.
• Use smartphone-based U-Scan technology for rentals.
• Move and hook up U-Haul trucks and trailers.
• Inspect and maintain equipment.
• Answer customer inquiries regarding products and services.
• Prepare rental invoices and manage equipment returns.
• Install hitches and trailer wiring.
• Drive a forklift (certification provided).
• Participate in ongoing U-Haul education.
• Receive on-the-job education with potential bonuses.

Requirements

• Valid driver’s license and good driving record.
• High school diploma or equivalent.
• Ability to work in a moderate-risk environment.
• Physical ability to lift equipment weighing at least 50 lbs.
• Willingness to use protective gear when necessary.
• Must not use nicotine products in specified states.

Benefits

• Career stability and opportunities for advancement.
• $100 hiring bonus and $300 cash bonus upon certification.
• Health insurance and prescription plans (if eligible).
• Paid holidays, vacation, and sick days (if eligible).
• 401(k) Savings Plan and Employee Stock Ownership Plan (ESOP).
• Gym reimbursement and other discounts.
• 24-hour physician access for children.
• LifeLock Identity Theft Protection.