Customer Service Representative - Remote

Overview

The American Society of Consultant Pharmacists (ASCP) is seeking a dedicated Customer Service Representative to provide exceptional support to its members and enhance their experience with the organization.

In Short

• Serve as the primary point of contact for member inquiries via phone, email, and online chat.
• Provide accurate information about ASCP's services, membership benefits, and resources.
• Assist members with membership applications, renewals, and updates.
• Resolve member issues and complaints in a timely and professional manner.
• Maintain and update member records in the database with attention to detail.
• Collaborate with other departments to enhance member experience and satisfaction.
• Participate in ongoing training to stay current with ASCP services and policies.

Requirements

• Strong communication skills.
• Ability to resolve issues effectively.
• Detail-oriented with database management skills.
• Experience in customer service roles.
• Passion for supporting older adults and their medication needs.

Benefits

• Opportunity to contribute to a meaningful mission.
• Work in a supportive and collaborative environment.
• Ongoing training and professional development.