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Customer Service Representative - Remote

Posted 4 days ago
Customer Service
Full Time
VA, USA

Overview

The American Society of Consultant Pharmacists (ASCP) is seeking a dedicated Customer Service Representative to provide exceptional support to its members and enhance their experience with the organization.

In Short

  • Serve as the primary point of contact for member inquiries via phone, email, and online chat.
  • Provide accurate information about ASCP's services, membership benefits, and resources.
  • Assist members with membership applications, renewals, and updates.
  • Resolve member issues and complaints in a timely and professional manner.
  • Maintain and update member records in the database with attention to detail.
  • Collaborate with other departments to enhance member experience and satisfaction.
  • Participate in ongoing training to stay current with ASCP services and policies.

Requirements

  • Strong communication skills.
  • Ability to resolve issues effectively.
  • Detail-oriented with database management skills.
  • Experience in customer service roles.
  • Passion for supporting older adults and their medication needs.

Benefits

  • Opportunity to contribute to a meaningful mission.
  • Work in a supportive and collaborative environment.
  • Ongoing training and professional development.
American Society of Consultant Pharmacists logo

American Society of Consultant Pharmacists

The American Society of Consultant Pharmacists (ASCP) is a non-profit professional organization established in 1969 and headquartered in Alexandria, VA. It is dedicated to optimal medication management and improving health outcomes for the older population. ASCP represents over 9,000 pharmacy professionals, including students, who focus on addressing the unique medication needs of seniors across various settings. The organization is committed to providing resources and support to its members, fostering a community that enhances the quality of care for older adults.

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