Customer Service Representative - Remote

Overview

As a Customer Service Representative at FHP Manufacturing, you will be the first point of contact for customers, providing assistance, resolving issues, and ensuring customer satisfaction.

In Short

• Respond to customer inquiries via phone, email, or chat.
• Provide accurate product or service information to customers.
• Resolve escalated customer complaints in a timely manner.
• Process orders, changes, and cancellations accurately.
• Track and update customers on order status.
• Support internal customer requests.
• Monitor shipping conditions for accuracy.
• 3+ years of experience in customer service required.
• Strong communication skills in English.
• Detail-oriented with a focus on high-quality service.

Requirements

• 3+ years of experience in a customer service role.
• Strong communication skills, both written and verbal in English.
• Ability to handle difficult customer interactions professionally.
• Detail-oriented with a focus on delivering high-quality service.
• Understanding of order management systems and ERP software (e.g., SAP).
• Proficient with Excel and Outlook.
• Bachelor’s degree in a relevant field preferred.
• 1+ years working for product manufacturing preferred.

Benefits

• Opportunity to work with a leading company in geothermal technology.
• Professional development opportunities.
• Collaborative work environment.
• Comprehensive benefits package.