Technical Support Specialist for Remote Automotive Diagnostics

Overview

In this role, you will provide remote support to automotive workshops with expert repair and diagnostics abilities for solving issues concerning vehicles throughout Europe.

In Short

• Professional remote diagnostics and repair support to automotive workshops;
• Vehicle specific spare parts setting, and support related to the repair of the vehicle;
• Communicating solutions clearly with our customers via available tools (e.g. email).

Requirements

• Formal training in automotive, equivalent to an expert-level technician.
• Extensive hands-on experience in automotive diagnostics and technical support.
• Strong technical support skills in vehicle IT, including both hardware and software systems;
• Knowledge of Nissan and Renault vehicles is considered a strong asset;
• Deep understanding of vehicle systems, such as engine management, comfort systems, electronics, energy supply, and braking systems.
• Excellent command of English (C1 level or equivalent), both written and spoken.
• Proficiency in French is a plus.
• Natural problem-solver with a strong analytical mindset.
• Customer-focused with a passion for delivering outstanding service.
• Calm and effective under pressure with sharp comprehension skills.

Benefits

• Flexible work conditions.
• Exchange with colleagues around the world.
• Health insurance and medical office on site.
• Training opportunities and certifications.
• Opportunities for career progression and professional development.
• Access to discounts in partnerships and Bosch products.
• Sports and health-related activities.
• Flexible benefits platform.
• Free parking lot.
• Canteen.