Passenger Cars Diagnostic Technician with Italian - Remote

Overview

As a Passenger Cars Diagnostic Technician, you will provide technical assistance and support for automotive issues, ensuring excellent customer service and effective communication.

In Short

• Respond to technical support requests via calls and emails.
• Analyze technical problems with various types of vehicles.
• Follow defined escalation processes for incidents.
• Track incidents in the internal management system.
• Maintain communication with other Bosch departments.
• Contribute to FAQ and knowledge databases.
• Build strong relationships with colleagues and customers.
• Willingness to work in the office or remotely as needed.
• Contract position with potential for extension.

Requirements

• Vocational education in automotive mechanics or related fields.
• 1-3 years of experience in automotive workshops.
• Fluent in Italian (C1) and English (B2).
• Team player with a customer-focused attitude.
• Strong troubleshooting skills.
• Basic IT knowledge is a plus.
• Experience in customer-facing roles is advantageous.
• Excellent communication and soft skills.

Benefits

• Flexible benefits system.
• Meal tickets provided.
• Performance-related pay.
• Bonuses for special occasions.
• Loyalty bonuses for long-term commitment.
• Language course discounts.
• Relocation package for distant recruits.
• Medical subscription and sports benefits.
• Training and certification opportunities.
• Work-life balance initiatives, including flexible hours.