Customer Service Representative - Remote

Overview

This position offers an opportunity to be the voice of AT&T, a global leader in communications and technology. As a Customer Service Representative, you will handle customer requests related to service, billing, loyalty, and troubleshooting while testing new processes and monitoring their impact on customer experience.

In Short

• Handle customer interactions (calls, chats, emails) in a fast-paced environment.
• Resolve issues related to service, billing, payments, and collections accurately.
• Explain bills and product features clearly to customers.
• Troubleshoot basic problems and escalate to higher support if needed.
• Build customer confidence and loyalty by effectively resolving issues.
• Support various customer inquiries, including technical issues.
• Work a flexible 40-hour per week schedule, including nights and weekends.
• Participate in collaboration sessions to influence new system design.
• Receive training on new processes and be the first to test them.
• Earn between $15.00 and $17.58 per hour based on experience and geography.

Requirements

• Unwavering customer focus.
• Strong work ethic.
• Adaptability to changing situations.
• Excellent problem-solving skills.
• Attention to detail.

Benefits

• Employee discounts on eligible AT&T mobility plans and accessories.
• Tuition reimbursement program.
• Paid time off and holidays.
• Paid parental leave.
• Medical/Dental/Vision coverage.
• 401(k) plan.
• Disability benefits.
• Life and accidental death insurance.
• Employee assistance programs.
• Extensive employee wellness programs.