Remote Otter LogoRemoteOtter

Customer Service Representative - Remote

Posted 2 days ago
Customer Service
Full Time
USA

Overview

This role involves handling routine customer service inquiries and problems via telephone, digital or chat channels through effective communication and problem-solving skills.

In Short

  • Assist over 100+ customers per day in a fast-paced, back-to-back call environment
  • Engage with customers about reward redemptions, customer information updates, card activations, making payments, processing lost or stolen cards, statement and APR inquiries, and credit line increase and decrease requests
  • Utilize multiple systems to respond to, troubleshoot, and document customer inquiries
  • Build the Discover Financial brand by providing industry-leading care and innovative solutions

Requirements

  • H.S. Diploma or GED
  • 1+ years of customer service experience
  • Excellent verbal communication and problem-solving skills
  • Comfortable with multi-tasking
  • Minimum internet speed of 100 MBPS download/10 MBPS upload
  • Wired internet connection required
  • Ability to operate office equipment such as computer, telephone, printer, and calculator
  • Ability to communicate verbally and in written form

Benefits

  • Paid Parental Leave
  • Paid Time Off
  • 401(k) Plan
  • Medical, Dental, Vision, & Health Savings Account
  • Short and Long Term Disability, Life, and Accidental Death & Dismemberment insurances
  • Recognition Program
  • Education Assistance
  • Commuter Benefits
  • Family Support Programs
  • Employee Stock Purchase Plan
Discover Products logo

Discover Products

Discover Products is a forward-thinking company focused on leveraging advanced analytics and machine learning to solve complex business problems. With a commitment to data-driven decision-making, the company collaborates closely with management and cross-functional teams to enhance performance metrics and drive strategic improvements. Discover Products values continuous improvement and offers a supportive work environment with a range of benefits, including paid parental leave, education assistance, and an employee stock purchase plan.

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