Customer Service Representative - Remote

Overview

This role involves handling routine customer service inquiries and problems via telephone, digital or chat channels through effective communication and problem-solving skills.

In Short

• Assist over 100+ customers per day in a fast-paced, back-to-back call environment
• Engage with customers about reward redemptions, customer information updates, card activations, making payments, processing lost or stolen cards, statement and APR inquiries, and credit line increase and decrease requests
• Utilize multiple systems to respond to, troubleshoot, and document customer inquiries
• Build the Discover Financial brand by providing industry-leading care and innovative solutions

Requirements

• H.S. Diploma or GED
• 1+ years of customer service experience
• Excellent verbal communication and problem-solving skills
• Comfortable with multi-tasking
• Minimum internet speed of 100 MBPS download/10 MBPS upload
• Wired internet connection required
• Ability to operate office equipment such as computer, telephone, printer, and calculator
• Ability to communicate verbally and in written form

Benefits

• Paid Parental Leave
• Paid Time Off
• 401(k) Plan
• Medical, Dental, Vision, & Health Savings Account
• Short and Long Term Disability, Life, and Accidental Death & Dismemberment insurances
• Recognition Program
• Education Assistance
• Commuter Benefits
• Family Support Programs
• Employee Stock Purchase Plan