Senior Manager Operations Strategy - Student & Secured Card - Remote

Overview

The Senior Manager Operations Strategy will oversee customer experience delivery for Student and Secured Card products, ensuring operational efficiency and compliance while managing a talented team.

In Short

• Lead operational strategy for Student & Secured Card products.
• Manage a team focused on enhancing customer experiences.
• Identify process efficiencies and ensure compliance with regulations.
• Collaborate with various internal departments to improve service delivery.
• Utilize analytical insights to enhance customer satisfaction.
• Implement process changes based on project outcomes.
• Develop and coach team members on risk management.
• Document policies and procedures related to operations.
• Conduct root cause analysis to address customer complaints.
• Engage with stakeholders to formulate actionable business solutions.

Requirements

• Bachelor's degree in Business Administration or related field.
• 8+ years of experience in customer service or financial services operations.
• 2+ years of people management experience.
• Master's degree preferred.
• Strong communication and conflict management skills.
• Ability to adapt to changing priorities.
• Experience with compliance and risk management.
• Proficient in documentation and reporting processes.
• Analytical mindset with problem-solving skills.
• Experience in leading collaborative meetings and workshops.

Benefits

• Paid Parental Leave.
• Paid Time Off.
• 401(k) Plan.
• Medical, Dental, Vision, & Health Savings Account.
• Short and Long Term Disability Insurance.
• Life and Accidental Death & Dismemberment Insurance.
• Recognition Program.
• Education Assistance.
• Commuter Benefits.
• Employee Stock Purchase Plan.