Senior Sales Strategy & Operations Manager - Remote

Overview

As a Senior Sales Strategy and Operations Manager at Customer.io, you will play a crucial role in scaling and optimizing our sales efforts, partnering directly with sales leadership to drive high-impact initiatives.

In Short

• Lead development and execution of sales strategies using performance data and market insights.
• Improve forecasting, quota setting, and pipeline management processes.
• Maintain and optimize tools and systems like Salesforce for sales efficiency.
• Align GTM initiatives with Marketing, Finance, and Product teams.
• Deliver regular sales performance reporting and actionable insights.
• Equip sales team with tools and best practices through collaboration.
• Design and implement compensation plans and territory strategies.
• Identify and resolve sales process bottlenecks through automation.
• Support sales leadership with market research and analysis.

Requirements

• 5+ years of experience in Sales Strategy or Revenue Operations.
• Track record of driving sales performance through strategy and process improvements.
• Experience with Salesforce and familiarity with BI tools like Tableau.
• Proficient in Excel and SQL for advanced analysis.
• Strong understanding of sales methodologies and pipeline management.
• Excellent communication and stakeholder management skills.

Benefits

• Unlimited PTO with encouragement for at least 20 vacation days.
• 16 weeks paid parental leave.
• 100% paid insurance premiums for you and dependents.
• 401k retirement matching up to 5%.
• $1,500 annual healthy lifestyle budget.
• $250 monthly Remote Work Stipend.
• $300 monthly co-working space rental reimbursement.
• $2,000 yearly professional education budget.
• $1,500 home office budget.
• One month sabbatical after five years.