People Operations Specialist - Remote

Overview

As a People Operations Specialist at Customer.io, you will play a key role in ensuring a seamless experience for employees by managing HR processes and optimizing systems.

In Short

• Manage day-to-day People Ops processes including onboarding and offboarding.
• Respond to employee inquiries with empathy and speed.
• Maintain accuracy of HR systems like HiBob, ADP, or Workday.
• Conduct regular data audits to prevent inconsistencies.
• Support system automations and integrations.
• Create reports and dashboards for organizational insights.
• Improve documentation for self-service capabilities.
• Collaborate with various departments to ensure alignment.

Requirements

• Experience in managing HR lifecycle processes.
• Proficiency with HRIS systems and integrations.
• Strong attention to detail and organizational skills.
• Understanding of multi-state compliance requirements.
• Comfort with spreadsheets and report building.
• Empathetic communication skills.
• Experience in a fast-paced remote environment.
• Curiosity about AI and automation tools.

Benefits

• 100% coverage of medical, dental, vision, and mental health insurance.
• 16 weeks paid parental leave.
• Unlimited PTO.
• Stipends for remote work and wellness.
• Professional development budget.