Customer Service Representative - Remote

Overview

As a Customer Service Representative at Gator, you will be the voice of the company, supporting customers through various channels while ensuring outstanding service experiences.

In Short

• Deliver top-notch service with a positive approach.
• Handle high volume of calls efficiently.
• Work across multiple channels to solve problems.
• Keep accurate records of customer interactions.
• Recognize opportunities to recommend additional services.
• Collaborate with technicians and team members.
• Become a go-to expert on services offered.
• Work in a team-driven environment.

Requirements

• 1+ year in a customer service role.
• Excellent communication and active listening skills.
• Strong organization and time management abilities.
• Friendly and adaptable under pressure.
• Familiarity with ServiceTitan is a plus.
• A team player excited about growth.
• High school diploma or equivalent.

Benefits

• Team-first culture where contributions matter.
• Opportunities for advancement.
• Respect, recognition, and rewards for hard work.
• Hands-on training and mentorship.
• Health, Vision, Dental, PTO, Holidays, 401k and matching.