Customer Support Associate - Remote

Overview

YouScience is the leading education technology company dedicated to empowering individuals with the data and credentials needed to succeed in school, career, and life.

In Short

• Deliver outstanding customer support via chat, phone, and email.
• Demonstrate advanced technical problem-solving skills.
• Collaborate effectively within a team environment.
• Document customer interactions in CRM systems.
• Develop and maintain comprehensive product knowledge.
• Capture and report client feedback.
• Serve as a subject matter expert as assigned.
• Utilize company resources to resolve technical issues.
• Perform cross-departmental duties as required.

Requirements

• Excellent communication skills across all platforms.
• Strong technical aptitude and multitasking ability.
• Proven track record of efficient problem-solving.
• Exceptional attention to detail.
• Adaptability to work in a dynamic environment.
• Team-oriented mindset.
• High school diploma required.
• Flexibility to work within support hours.
• Minimum 1-year customer support experience.

Benefits

• Workplace flexibility (hybrid and fully remote options).
• Monthly home office allowance.
• Employee Assistance Program.
• Community service opportunities with paid volunteer time.
• Medical, dental, & vision insurance.
• 401K.
• 15 days paid time off (PTO) / year.
• Paid parental leave.
• Generous company holiday calendar.