Customer Support Representative - Streaming Services - Remote

Overview

As a Customer Support Representative at Sutherland, you will support customers of a leading streaming media and entertainment company, helping them with their inquiries and providing exceptional service.

In Short

• Join a dynamic team in customer support for a global streaming giant.
• Build rapport with customers while sharing your passion for movies and shows.
• Receive competitive hourly pay and paid training.
• Enjoy additional pay incentives and monthly rewards.
• Access to medical, dental, and vision benefits.
• Participate in a Global Flexible Benefits Policy for vacation.
• Opportunities for advancement within the company.
• Engage in health and wellness programs.
• Work from home with provided equipment.
• Must have excellent internet connectivity.

Requirements

• Experience in customer service or contact center environments.
• Passion for providing exceptional guest experiences.
• Basic troubleshooting skills related to streaming services.
• Proficiency in Microsoft Office applications.
• Strong problem-diagnosis and problem-solving skills.
• Ability to multi-task using several applications simultaneously.
• Experience with CRM applications is preferred.

Benefits

• Competitive hourly rate and paid training.
• Monthly rewards and recognition programs.
• Medical, dental, and vision benefits.
• Global Flexible Benefits Policy for vacation.
• Promote from within opportunities.
• EAP and Health and Wellness programs.