Polish Player Support Advocate - Remote

Overview

As one of our Player Support Advocates, you will be an ambassador for our brand and your role will be to provide world-class support to gamers and loyal customers. You should be passionate about customer service, confidently calm, technically minded, and have a pro-active and positive "can do" attitude.

In Short

• Provide world-class support to gamers and loyal customers.
• Answer customers' queries aiming for first-time resolution.
• Respond to queries within agreed response times.
• Resolve technical issues via live chat and telephone.
• Work effectively within a dynamic team structure.
• Maintain a world-class, dedicated service.
• Identify trends in customer queries with colleagues.
• Work UK hours and shift patterns.

Requirements

• Strong passion for games and customer service.
• Technical support experience is a plus.
• Fluency in Polish and English.
• Ability to work in a dynamic team environment.
• Excellent attention to detail and professionalism.

Benefits

• Fully paid training.
• Opportunity to progress through levels.
• Work from home flexibility.