Technical Support Representative - Remote

Overview

Peek.com is hiring a Technical Support Representative to assist partners in using the PeekPro SaaS platform, acting as the first line of defense for product questions and technical troubleshooting.

In Short

• Provide customer support via phone, email, and Helpdesk requests.
• Craft informative responses to technical queries.
• Participate in team meetings and assist colleagues.
• Represent customer feedback internally.
• Learn and adapt to rapidly evolving products.
• Meet performance metrics consistently.

Requirements

• 2+ years of experience in customer service or technical support.
• Full-time availability including possible weekends.
• Excellent English communication skills.
• Enthusiasm for solving technical problems.
• Ability to troubleshoot software for non-tech-savvy users.
• Reliable and punctual.
• Strong deductive reasoning skills.
• Discretion in handling sensitive information.
• Consistent and dependable WiFi.

Benefits

• Work remotely from anywhere in the U.S.
• Join a collaborative and evolving team.
• Opportunity to impact customer experiences.